Refund policy

Refund policy

  1. Introduction
  2. Am I entitled to a refund if I change my mind?
  3. What if my drinks are faulty?
  4. What if I don't like the drinks?
  5. Damages and Issues
  6. Refunds

Effective date: 19/05/25 (Version 1.0)

1. Introduction
In this policy we capture all information relating to refunds. However, if you have any specific questions please don't hesitate to contact us at hello@tumptonics.co.uk

2. Am I entitled to a refund if I change my mind?
Under European law it's your legal right to change your mind within 14 days of receipt of goods, provided they remain in perfect condition. You do not need to give a reason.

The refund period will expire after 14 days from the day on which you acquire physical possession of the goods.

Please see section (5) of our general T&Cs for more information

3. What if my drinks are faulty?

We'll do everything we can to make sure your drinks reach you in perfect condition. But occasionally things might go wrong.

If your Soleau drinks arrive and the product or the packaging is faulty, please email us at hello@tumptonics.co.uk. We will either organise a refund or a replacement within 7 days.

4. What if I don't like the drinks?
Our top priority is that you enjoy every drop of your Soleau delivery.
If you try one of our drinks and it really isn't for you, fear not. We offer a full moneyback guarantee on all our drinks provided 90% of your order is untouched. All you need to do is email hello@tumptonics.co.uk and we'll organise collection.

It is your responsibility to hold onto the unopened drinks and take reasonable care of them until we come to collect them. Once we have confirmation that the drinks have been collected we shall reimburse the price of the drinks within 7 days. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@tumptonics.co.uk. 

5. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tumptonics.co.uk